Managed Support Services
In today’s business world, IT systems must be continuously available and provide high levels of performance and security for your employees, customers, and business partners -- even as the business grows and evolves. C2 takes a proactive and comprehensive view of systems management to achieve high levels of system security, availability, and performance in support of important business processes.
We employ comprehensive tools, processes, and staff for managing our clients' mission-critical business systems 24 hours each and every day.
Our Managed Support Services include:
- Proactive systems and technology management that addresses issues from timely security updates, change management, and ensuring sufficient capacity to monthly management reports that provide an overview of the health of the managed systems and applications.
- Real-time monitoring of applications, events, system services, scheduled tasks, and even application transactions using C2's Automated Management System (AMS). This system includes closed-loop notification and corrective action processes.
- "Around the Clock" coverage providing 24x7 access to skilled, experienced, systems and application engineers. This availability applies to client-reported problems as well as problems detected by the AMS.
- A focus on results, as measured by defined service levels for security (PCI compliance), availability, and performance.
C2 Managed Support Services . . . Because you can't afford downtime.
